Provide Top-Notch Customer Experience with Our Call Center Solutions
Skyrocket your client satisfaction rate by using our scalable and flexible call centre solutions! Our service can be ideal for retaining and attracting customers.
How It Works
Get our flawless and scalable customer experience in a few Simple Steps.
Get your Call Center up and running in minutes. You would not even need costly hardware or complex IT operations; just log in and start using our professional Call Center solution right away.
You can easily store customer data with our contact integration feature. Simply use custom fields to identify your customers even before they speak. This will further streamline your team's workflow and improve service efficiency.
Keep track of customer issues by generating tickets for every interaction. This allows agents to monitor and manage the entire resolution process, ensuring nothing falls through the cracks.
Lastly, you would have to monitor performance with overall and detailed call reports. This will give you insights into each call, agent, and campaign with the help of real-time analytics. So, you would be able to evaluate agent performance and call outcomes quickly to keep your Call Center operating at peak efficiency.
Features
Why Does Your Team Need Our Call Center Solutions
With our scalable platform, you can manage communication effortlessly, and it can be used for small teams or large enterprises. Some of the ways Our Call Center Solutions will come in handy for you are:
01
Hotline Management
Our call centre services allow you to set up a range of phone numbers, including toll-free, landlines, and mobile numbers. This provides you with versatile contact options for your customers.
02
Interactive Voice Response (IVR)
Streamline customer journeys with intelligent call routing. Our IVR system quickly segments and directs callers to the right agent, ensuring a smooth and efficient service experience.
03
Automatic Call Distribution (ACD)
You can also maximize your business's efficiency with automatic call distribution. Whether it is the last person they spoke to or a specialized team, direct calls to the right agent ensure that customers get help from a familiar expert every time.
04
Queue Management
Upshift’s queue management keeps customers informed and engaged while they wait for the next available agent. By collaborating with us, you can even improve the waiting experience of your customers with music, voicemail, or recall options.
Collaborative Platform
Work together effortlessly on your documents and projects with Upshift’s platform. Our platform enables you to collaborate in real time, ensuring everyone stays on the same page with live updates.
Real-time editing
Our software allows your team to work on the project simultaneously, ensuring all the changes are visible as and when you do it.
Assign tasks
You will also be able to allot tasks among your team directly within the document, taking your team's coordination to another level.
Seamless integrations
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
Software Integrations
Select a Plan that suits you the best
Education
Create your first online course
$25.00 / mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Popular
Professional
Create your first online course
$49.00 / mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
Business
Create your first online course
$99.00 / mo
- Only 2 Operators
- Abandoned Cart
- Facebook & Instagram Ads
- Order Notifications
- Landing Pages
What are you waiting for?
Boost your customer experience with #758 Communciations call centre software solution today!
Frequently Asked Questions
Setting up your knowledge base with Upshift is quick and straightforward. Our user-friendly interface and customizable templates ensure you are up and running in no time without any technical expertise required.
Yes, Upshift allows seamless integration with the tools you already use. Our platform connects effortlessly with various apps and services, helping you streamline workflows and improve team productivity.
We offer comprehensive support options, including 24/7 assistance via call, email, and chat. Our dedicated support team is always ready to help you with any questions or issues.
Praesent congue erat at massa. Sed lectus. Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Sed aliquam, nisi quis porttitor congue, elit erat euismod orci, ac placerat dolor lectus quis orci. Praesent egestas neque eu enim. Quisque id mi.
Yes, Upshift provides built-in backup options for your knowledge base. You can easily create and schedule backups to ensure that all your valuable information is securely stored and easily recoverable.
Our API and customer support make integrating other tools with your knowledge base simple. Use our integration settings to connect with your preferred applications. Then, just follow the prompts to authenticate and configure the integration, and you’re ready to go!
All in One SEO
Excepteur sint occaecat cupidatat officia non proident, sunt in culpa qui deserunt mollit anim
Facebook Ads
Excepteur sint occaecat cupidatat officia non proident, sunt in culpa qui deserunt mollit anim
Google Adwords
Excepteur sint occaecat cupidatat officia non proident, sunt in culpa qui deserunt mollit anim
Financial Planning
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Investing
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Mortgage Advisor
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Real Estate
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Payroll & Accounting
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Branch Registration
Duis aute irure dolor in pariatur in voluptate velit esse cillum dolore eu fugiat nulla.
Automatic Updates
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Blazing Performance
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Seo Friendly
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Dedicated Support
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Travel with Confidence
Flexible Payment
Full payment not required until 45 days before travel
No Change Fees
Change your travel dates or even your trip for free
Flex Deposit
Save your deposit for a new trip or gift it to a mate
Pay Securely
We accept Mastercard, Visa, PayPal and many more
Duis aute irure dolor in velit esse reprehenderit in voluptate cillum dolore eu fugiat nulla pariatur.
Duis aute irure dolor in velit esse reprehenderit in voluptate cillum dolore eu fugiat nulla pariatur.
Duis aute irure dolor in velit esse reprehenderit in voluptate cillum dolore eu fugiat nulla pariatur.
Business Focused
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Seamless Experience
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Cost Optimization
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Dedicated Support
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Automatic Updates
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Blazing Performance
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Seo Friendly
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.
Dedicated Support
Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident.