Our conversational AI intelligently distinguishes between conversations that require human assistance and those that are manageable by an AI. Respond faster and achieve more while assuring quality and a human touch to your contact centre services.
Conversational AI is designed with advanced algorithms that analyse customer enquiries and decide an appropriate response or action. Whether it is a pre-programmed response, an AI-driven interaction, or a human agent, it can effectively categorise the nature of the query and direct it to the right resource.
Conversational AI can be integrated with various communication channels, such as voice, chat, social media, and email, with just one click. This multi-channel capability allows customers to contact each other from their preferred platform, synchronises customer data, and maintains a consistent experience across all interactions.
Conversational AI can be custom-trained for specific strategic responses based on the organisation's needs and requirements. The system will then automatically analyse historical and current data to personalise responses that resonate with the customers. It allows the AI to adapt to different tones, styles, and content to foster stronger customer relationships.
Our conversational AI is jam-packed with features that will enhance the process of solving customers’ queries and aid your business to achieve more in less time.
Our conversational AI has an intuitive interface where you can create bots effortlessly without coding. In minutes, you can automate customer interactions like greetings and frequently asked questions. For businesses with unique needs, our team offers tailored training solutions to ensure your bot is optimised for your industry.
Our conversational AI brings synergy between agents and AI. It ensures complex queries get transferred to agents whenever necessary. This collaboration secures quick and appropriate responses for the consumer while keeping access to human touch within reach. This feature enhances customer satisfaction and creates a streamlined workflow.
Our conversational AI grows with your business. The system is adaptable to the needs of your business. It is scalable enough to handle increasing volume without compromising the performance. This feature makes the conversational AI suitable for both start-ups and established organisations.
Our conversational AI keeps track of metrics like response times, customer satisfaction ratings, and conversation trends to help you gain valuable insights from customer interactions. This feature allows you to make data-driven strategic decisions, find areas for improvement, and enhance your services to meet evolving customer needs.
758 Communication is part of the business world to empower the communication process for businesses like yours. We offer powerful tools that streamline your business with AI automation, real-time supervision, detailed analytics, and performance tracking.
Our bots swiftly respond to customer enquiries by interpreting queries in real time. They minimise response delay and enhance customer satisfaction without compromising the quality of service.
Our bots effectively interpret the intent behind every customer query by utilising cutting-edge natural language processing. They ensure relevant and personalised interaction with more accurate and timely responses.
Our bots are engineered for continuous learning. They minimise errors and enhance their capability to handle complex conversations over time by learning from every conversation.
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
Select a Plan that suits you the best
Have a chat with 758 Communications and get your business the AI that transforms the process of solving customer queries!
Conversational AI is a technology that allows machines to engage in human-like conversations. It provides automated yet personalised customer service by utilising NPL (Natural Learning Process) and machine learning to interpret and respond to customer queries.
Industries like retail, healthcare, finance, telecommunications, and hospitality can benefit from conversational AI. They can automate customer support, streamline communications, enhance engagement, and resolve queries.
Chatbots follow a predefined set of rules in handling basic queries and interactions with customers. On the other hand, conversational AI is more advanced and utilises NLP and machine learning to interpret and respond to more complex queries in a human-like way.
Yes, it is. It reduces costs, automates customer interactions, and enhances support capabilities. It will allow your business to offer quality customer service 24/7 without extensive resources.
Conversational AI improves customer experience by providing consistently available support and personalised instant responses. It minimises the wait time and ensures successful issue resolution or routing to enhance the experience of customers.
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