Create Custom IVR And Enhance Your Customer Experience

The Interactive Voice Response is our flexible tool designed to meet every unique need of your business. You can use this tool to enhance your communication strategies and provide effective services.

    How Does It Work?

    Our IVR calling system is designed to enhance the efficiency of every call-handling process. The process takes place over a few steps.

    With our professional solutions, you can greet your callers with a warm and gentle message that will introduce your business in the right tone. These will be done by a pre-recorded audio file or with text-to-speech technology.

    Our advanced call routing features ensure that every call gets handled by the correct agent so as to enhance productivity and customer satisfaction. With our solution, you can also design call menus, implement routing strategies, and have a complete personalised system that fits your needs.

    With our IVR solutions, you can work from anywhere, be it from a local area or even internationally. Our software allows your calls to get routed to agents from specific departments, even if they are not working under the same roof. Your business will remain responsive in any case.

    Our IVR can do much more than just handle calls. Leverage our solutions of IVR to conduct surveys, collect feedback, and send notifications to maximise your outbound campaign. Through this, you can also reduce costs which would've been spent on other high-level advertisements.

    Features

    Key Features Of Our IVR System

    Our IVR solution is designed to improve the efficiency of your communication. It includes certain features which can enhance your communication process. Here are those features:

    01

    Prioritise and Route Calls

    With our call filtering feature, you can set your system to route priority calls to agents and block spam or unwanted calls. Through this feature, you can also prioritise VIP clients and ensure that high-value customers receive proper attention.

    02

    Managing High Call Volumes

    Our text-to-speech feature can automate and personalise IVR messages in a timely manner. You can thus convert written texts into clear and proper sentences that can be delivered to your callers to have natural-sounding messages without the need for recording.

    03

    Call Recording

    Our call recording feature allows you to record every conversation between a customer and your agent so that it can be assessed later. These recordings can be used to assess quality compliance, for training purposes, and to resolve disputes

    04

    Automated Self-Service IVR

    Through our 24/7 self-service IVR solutions, you can provide information and services to customers even after working hours. Customers can use these services to check balances, update information, etc., at any time they want.

    Why 758 Communication for IVR?

    Our team provides designs and custom IVR solutions, making it ideal for your usage. Moreover, we cater to businesses of all sizes, and all of our features can help you put a jump-start on your career or just extend your reach to the parts unknown. 

    With our functions, the experience of both your agents and customers can be elevated. Our seamless features reduce the workload on your agents and provide great, timely customer service. Choose our platform to manage your evolving requirements and achieve success.

    Seamless integrations

    Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.

    Software Integrations

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    Get 758 Communication and connect deeply with your customers by leveraging the amusements of our IVR features. 

    Frequently Asked Questions

    IVR solutions are automated features that interact with callers, collect their information, and route them to the appropriate departments to handle. They can also assist callers in navigating through your services.

    IVR enhances customer experience and thus helps create an effective workflow. Through IVR, you can be available to customers 24/7 so that all their queries and issues get solved straight away, and you can provide them with a good time. 

    IVR has several features. It can manage high call volumes and route calls according to priority and put them into respective departments for the correct agents to handle the queries. Moreover, all the calls are recorded for future assessment.

    Yes, IVR is helpful to both businesses and customers. It can reduce excessive tasks and provide seamless solutions, which can also improve the customer experience. With features like call recording, call filtering, queue management, etc., you can leverage IVR for success.

    Yes, you can seamlessly integrate IVR solutions into your existing software so that your agents and business can have better features without losing the existing data. It can enhance your overall business operation.

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