Boost Your Team's Performance With Automate Calling Using Our Power Dialer
Power dialers offer a flexible solution to automated calls. You can streamline your outbound calling process by leveraging our tools for automatic dialling.
How Does Our Power Dialer Work?
Businesses use cloud-based power dialers for faster dialling. It can skip answering machines, busy signals, and unanswered calls for a more productive flow. It follows a few steps.
Start by uploading a list of phone numbers with details of customers, like names and other information, to the system. After the list gets uploaded, the system gets composed of dialling preferences, like time zones and other filtering options.
Our power dialer can now begin to automate the dialling process. From the configured list, each number gets dialled in a sequence, one at a time. Our features can also identify calls that are voice mails, busy signals, or unproductive calls so that your agents do not waste time on unnecessary calls.
Our power dialer also confirms if an agent is available before connecting a call. If there are no more agents available to take calls, then the power dialer puts itself on pause and waits till another agent is free so that there are no unnecessary call drops in the system.
After a call is over, the power dialer automatically starts with post-call activities like logging call outcomes, updating records, and queuing up new calls. This can also be done manually, where agents themselves add notes or schedule follow-ups. This can help improve the efficiency of the performance of both the agent and your centre.
Features
Features of Power Dialer
Our power dialer has various features to help streamline outbound calling. This can enhance the productivity of your overall campaign. Here are a few of those features:
01
Detecting Answering Machines
Our power dialer can detect an answering machine and can also distinguish between a live person, an answering machine, and a busy signal. It can then automatically skip the call to a more productive one.
02
Automated Sequence Dialing
With power dialers, there is already a list of numbers in order. These numbers are fed into the system in sequence, which eliminates the workload on agents. This means they will not have to manually dial these numbers, which will reduce idle time and thus increase the number of calls made.
03
Real-time Reporting
The real-time reporting feature allows you to note the call duration, agent performance, etc. This can help you in evaluating each call that has been made and give feedback accordingly. This will identify areas for improvement and make your team better.
04
SMS followup
A power dialer can also help in leaving personalised messages after the call is over. You can follow up with a text message to provide additional information to your customer. This is an excellent way of maintaining the conversation flow while advertising your campaign.
Why Choose 758 Communications?
With our platform, you can ensure exceptional service with our variety of features and cutting-edge technology. We cater to both small and large enterprises and meet their standards and needs with call centre solutions.
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Choosing our software will give your customers satisfaction and will make them believe that your business is reliable. We can help your business achieve new heights.
Seamless integrations
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
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Save yourself from unnecessary long wait times and leverage 758 communications power dialer features to redefine your workflow. With our services, you maximise the time of both your agents and your campaign.
Frequently Asked Questions
A power dialer is an automated calling system that saves time in manual dialling, usually for outbound call centres. They use a sequential list of numbers that are already in the system and start dialling automatically one after another when the calls get over.
No, a power dialer is not the same as a robocall. A power dialer automatically dials numbers for calls and skips unnecessary calls. At the same time, a robocall is a phone call that plays pre-recorded messages for mass alerts, surveys, etc.
Power dialer has several advantages. It increases efficiency by automating the dialling process. It can also improve the productivity of an agent since it can quicken up the process so that agents can take more calls all at once.
The number of calls that an agent can make depends on certain factors like duration of call, number of skipped calls, etc. On average, a power dialer can help an agent make 50 to 70 calls in an hour as compared to a maximum of 20 calls with manual dialling.
Yes, power dialling is better than manual dialling since not only does it save time, but it also maintains the accuracy of each number that is called. This can be productive for both the agents and the business.
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