Why waste time on answering machines and unanswered calls when you can skip all that with our predictive dialer software? Speed up your outbound calling outcome with almost no idle time.
You won’t need costly hardware or an IT department; just log in and run a successful sales or marketing campaign from anywhere in the world.
With our features, you can route or reroute your calls to a specific location or department. The automatic call distribution system is available for your team whether you decide to work remotely or in the office. Certainly, with our solutions, you will have a proper distribution of calls even before the conversation begins.
The dialer will automatically connect the agent to a live prospect by assessing agent availability. It also secures continuous improvement in productivity by monitoring answer ratios from the call metrics.
Finally, you can supervise the campaign in real-time to ensure high connectivity rates and low drop ratios.
Our products aim to bring efficiency and a streamlined workflow management system. Here are a few reasons how our predictive dialer can make things easy for you:
Our dialer filters out answering machines, unanswered calls, and busy signals to ensure the agents only get connected to live prospects. This feature minimises idle time and allows the agents to spend their time on meaningful conversations.
Our dialer is smart enough to understand and interpret different phone numbers in different formats. You can easily upload contact lists without spending your time manually editing the formats.
Our dialer allows you flexibility in scheduling time, intervals and attempts of retries. You can customise your retry rules to ensure maximum chances of connecting while maintaining a professional outreach approach.
Our dialer works with an SMS plugin that helps you send follow-up texts to answered and unanswered calls. This feature allows you to extend your outreach by re-engaging with potential leads with additional information or offers.
Our dialers help you simplify repetitive tasks and streamline call workflow with automated IVR (Interactive Voice Response) and voice bot technology. By using an intuitive drag-and-drop interface, you can create call workflows to engage customers with self-service options and have them transferred to an agent when necessary.
Our dialer allows you complete control over your campaign with real-time call monitoring and analytics. Supervisors can listen to live calls, coach agents, and make adjustments in real time.
758 Communication is dedicated to bringing expertise in business communication with innovative omni-channel technologies. We simplify communication workflow to help reduce operational costs and ensure better customer satisfaction.
758 Communication is dedicated to bringing expertise in business communication with innovative omni-channel technologies. We simplify communication workflow to help reduce operational costs and ensure better customer satisfaction.
Our platform is built on an open-cloud-based foundation that can seamlessly integrate with your existing system or processes. Whether you need to scale up or incorporate new technology, 758 Communication’s solutions are designed to evolve with your business needs.
We understand your business is unique, and you will have our full attention. From product selection to onboarding and training, our dedicated team will deliver one-on-one assistance.
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
Select a Plan that suits you the best
Your customers deserve the best. Enhance your customer service experience with 758 Communication’s innovative solutions.
A predictive dialer has a high dialling rate and automatically dials multiple numbers simultaneously. It uses an automated call distribution system to ensure the calls get connected automatically to the next available agent. The predictive dialer system ensures maximum outbound calls with no manual dialling effort and zero idle time.
The algorithm estimates agent availability for taking the call based on several factors:
Call centres primarily use predictive dialers for telemarketing, outbound sales, market research, debt collection, and proactive customer support.
Predictive dialers use Do Not Call (DNC) scrubbing. It prevents dialling registers numbered on the DNC list. They also have features like masking customers’ phone numbers for data privacy that helps businesses adhere to legal requirements.
You should choose predictive dialers when the data getting worked with is sourced from a third party and is low to moderate quality. It is also an ideal choice when your agents are supposed to make 300 or more calls daily.
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