We understand you want your employees to be as productive as possible, especially regarding quality customer outreach. Our progressive dialers are the ideal tool to help you expand your customer outreach with quality conversations and better agent productivity.
Progressive dialer reduces your operations cost and brings revenue growth by automating the tasks of your call centre. Your agents will engage more with the prospects to give quality services and spend less time doing manual dialling.
Progressive dialers work on CLI (Calling Line Identity) technology that will improve your connectivity rates. Your agents will automatically connect with leads who are most likely to engage. It will maximise your outreach efforts and expedite the conversions.
The progressive dialer intelligently assesses the moments when the lead is available to ensure the interaction most likely results in a positive outcome. It also ensures calls get connected to the available agents for maximum output.
Progressive dialer enhances overall performance by empowering agents to focus on maximising conversions. Your agents engage with available leads, close more deals, and improve the ROI of your business with automated call workflow.
Apart from supercharging your agent’s productivity and boosting contact rates, our progressive dialers offer extra features to ensure quality services.
Our progressive dialer improves sales outcomes by ensuring that the agent gets connected to live prospects in a hassle-free way. This automated dialer feature facilitates quick communication and minimum waiting time.
Our progressive dialer helps you monitor your team’s performance with a real-time call analysis feature. Your supervisors can monitor live calls and guide the agents for better outcomes. It even has a recording feature that gives insight into call patterns and customer interactions to help you with strategic decision-making.
Our progressive dialer has a DND scrubbing feature that automatically filters out the phone numbers listed under DND. This feature ensures you stay on the right side of the law by adhering to TRAI’s Do Not Disturb regulations.
We are dedicated to providing our customers with state-of-the-art omnichannel communication solutions that help their business communication flow as smoothly as possible. Our team also aims to equip your business with cutting-edge technology that enhances your customer outreach and improves the quality of services you provide.
758 Communication’s mission is to transform how businesses communicate with their prospects through smart contact centres, progressive dialers, and effortless CRM integration.
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
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Bring productivity, more revenue, and a streamlined workflow system to your contact centre with 758 communication today!
A progressive dialer is an automated calling system that connects agents with leads only when available. It enhances agent’s productivity by minimising idle time and creating a smooth workflow system for quality conversions.
Setting up a progressive dialer involves several steps:
Progressive dialers are especially beneficial for industries that rely heavily on outbound calls, such as telemarketing, sales, and customer support. Further, companies involved with lead generation and appointment setting can also benefit from progressive dialers.
The primary difference between a progressive and predictive dialer is how they manage call connection. Progressive dialers connect agents to leads only when they are available to ensure quality conversions. Meanwhile, predictive dialers dial multiple numbers simultaneously and predict agent availability based on historical data.
Progressive dialers have a feature where if the system detects an answering machine, it either skips the call or leaves a pre-recorded message for the customer. It delivers quality customer outreach by reducing the time spent dealing with answering machines.
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