Use WhatsApp Business API to Globalise Your Customer Reach
Expand your customer reach to another level with the help of our WhatsApp Business API solutions.
How Does Our WhatsApp Business API Work?
You can benefit from our WhatsApp Business API solutions in various ways. It caters to your requirements in the following ways.
Manage all your customer interactions from one seamless interface. There is no need to juggle between separate AI, cloud telephony, and chat tools; everything is integrated for effortless operations.
Use AI's power to handle routine queries while human agents step in for complex needs. This balanced approach enhances customer satisfaction and delivers a seamless, personalised experience.
Handle large volumes of WhatsApp conversations easily, ensuring each agent can manage hundreds of interactions daily. Our solution scales with your business, maintaining performance even during peak times.
Our advanced analytics tools give valuable insights into customer interactions and campaign performance. It will allow you to track engagement metrics, response times, and user behaviour to optimise your strategies.
Features
The Features of Our WhatsApp Business API
Use the full potential of WhatsApp for your business with advanced tools that enhance customer engagement.
01
Catalog Creation for Displaying Products
Showcase your products directly within the chat. You can browse, select, and inquire about items without leaving the conversation.
02
Encourages Rich Communication
Send interactive messages with multimedia elements like images, videos, and documents. You can even enhance your engagement with personalised and dynamic communication.
03
Contact Groups for Campaign Targeting
Segment your audience into specific groups for tailored messaging. This can help you run targeted campaigns that drive higher engagement and conversion.
04
Embedded Signup
Simplify onboarding by allowing customers to sign up for services or updates right from the chat. In fact, there are no redirects, just seamless and fast interactions.
Why 758 Communications for WhatsApp Business API?
Simplify your customer engagement with 758 Communication’s flawless platform. We have designed it to streamline interactions at every stage of the journey. Our intelligent, cloud-based solution ensures you can manage and analyse WhatsApp interactions effortlessly. This enables you to deliver exceptional customer service with ease.
With our reliable and scalable infrastructure, you can handle high-volume campaigns without compromising performance. We offer the fastest deployment times in the industry, ensuring your business is up and running across WhatsApp and other major communication channels.
Seamless integrations
Our effective integrations are made for elevating your team’s knowledge base. It will enable you to connect better than never before with the tools you already use, taking your work efficiency to 100%.
Software Integrations
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Contact our experts today for WhatsApp Business API solutions and maximise your customer reach like never before!
Frequently Asked Questions
WhatsApp Business API is a tool that enables businesses to automate, manage, and streamline customer interactions through WhatsApp. It supports features like product catalogues, automated messages, and campaign targeting. This enhances communication and improves customer engagement.
To use WhatsApp Business API, you will need the following:
- A verified Facebook Business Manager account.
- A registered business phone number.
- Access to a third-party service provider or Business Solution Provider (BSP) like 758 Communications.
- Compliance with WhatsApp’s commerce policies.
Yes, there is a cost associated with using the WhatsApp Business API. Businesses are charged based on the number of conversations they have with customers, usually divided into user-initiated and business-initiated messages. Pricing may vary depending on the region and the Business Solution Provider (BSP) used, like 758 Communications.
With the WhatsApp Business API, you can build multiple integrations to enhance your business operations. It supports integration with CRM systems, marketing tools, customer support platforms, and analytics software. The API’s flexibility allows you to connect various third-party tools and automate workflows, improving efficiency across multiple communication channels.
Yes, there are some limitations and restrictions with WhatsApp Business API, including:
- Message Templates: Businesses can only send pre-approved message templates to initiate conversations with customers.
- No Bulk Messaging: WhatsApp prohibits spamming and does not allow mass, unsolicited messages.
- Limited Customer-Initiated Window: After a customer-initiated message, businesses have a 24-hour window to respond freely. Only after that can templates be sent.
- Approval Process: Businesses need to go through an approval process to use the API, including verifying their phone number and following WhatsApp’s commerce policies.
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